Refund Policy – Wholesale Starlink Kits
30-Day Refund Window
You may return any unopened, factory-sealed Starlink kit within 30 days of delivery for a full refund of the hardware cost.
First month of Starlink service is not refundable.
Conditions for Refund
| ✅ Eligible for Refund | ❌ Not Eligible |
|---|---|
| Unopened, sealed boxes | Opened or used kits |
| Returned within 30 days | Returned after 30 days |
| All original components included | Missing cables, router, or mounts |
| No physical damage | Scratches, dents, or water damage |
How to Request a Refund
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Email us at info@virinetllc.com with your order number
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We will send you a return shipping label
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Pack the kit securely in original packaging
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Ship it back within 7 days of receiving the label
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Refund issued within 5–7 business days after we inspect the return
Bulk Order Returns (24+ Kits)
For wholesale orders of 24 or more kits:
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Returns are accepted only for defective or damaged units
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No restocking fee for defective units
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Buyer pays return shipping for non-defective returns (if approved)
We recommend testing a sample kit before opening your full pallet.
Damaged or Defective on Arrival
If your kit arrives damaged or not working:
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Contact us within 48 hours of delivery
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Include photos of the damage and box
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We will ship a replacement immediately at no cost
Refund Method
Refunds are issued to your original payment method. Processing time depends on your bank or payment provider.
